All custom orders take up to 4-6 weeks to be completed. Customs are NON-refundable as they are pieces specifically made for you.
The minimum value of a custom order must be $100+ and the deposit must be half of the products value. Deposits are NON-refundable. Deposits are booking you a slot of my time. Once you receive that slot I am unable to provide that time for another customer. You are buying that time. If for any reason you need to cancel a custom order, you are not responsible for paying the remaining total unless the order has been 100% completed.
Please allow 1-2 weeks processing time, it varies depending on my volume of orders.
You may receive a shipping notification with tracking information. This does not necessarily mean your order has been shipped. Shipping labels can be created prior to the order being completed due to organizational reasons.
During the Holidays shipping may take longer as it is a busier time of year.
If you have not received your item after 5-7 weeks upon order date feel free to contact me for more information. However, please allow up to 5 weeks before contacting me as I have a high influx of emails and messages and may not be able to respond right away.
It is your responsibility to know your size. Rings can not be sized down. However, if you have a thicker band or a longer extravagant rings, It may need to be sized up as these rings tend to fit more snugly. Feel free to contact me for upsizing.
If your question hasn't been answered feel free to contact me. Please allow 2-3 business days for a response, due to volume of orders.